Help Faq

Log-in Exhibitor Service Portal

Am I already a registered user?

Test whether you already have an account in the by entering your e-mail address it the portal and clicking on “send password”. If you do not receive your access data within a few minutes, please make a new registration. But please check your Spam folder before doing so.

 

How do I receive access data for the Exhibitor Service Portal?

Please register as a new user by clicking on the „New registration“-button in the Exhibitor Service Portal. You will immediately receive a password. If not, please check your Spam folder.

 

Forgotten password – do I need to register again now?

No. If you are registered, you can request a new password through the Exhibitor Service Portal – log in with your e-mail address and click the button “send password”. Please check your spam mails.

 

My contact data in the Exhibitor Service Portal are wrong.

Please send us an e-mail to service-energy@dlg.org. We will immediately update your contact data.

 

The responsible contact person for the current trade fair has changed.

Please contact us at service-energy@dlg.org. We will update the data of the new contact person. 

 

Can I add another user (e.g. colleague, stand builder, etc.) to my order account?

You receive a “Stand password” for every stand with your stand confirmation. The “Stand password” can be forwarded to colleagues, stand builders, etc. By passing this on, you authorise the contact to place orders and view all the invoices for the current stand order.

 


 

Registration of main exhibitor / co-exhibitors

 

I would like to retrospectively register a co-exhibitor for my stand.

You can find the sent binding exhibitor application in the Exhibitor Service Portal under “My stand bookings”. Double-click to open this and register an unlimited number of co-exhibitors.

 

The binding order is already sent, but I would still like to change it.

Your order is binding. If you would like to change it, please send an e-mail to the BIOGAS-Team (energy@dlg.org).

I am registering from China. In previous years, registration was made through the DLG office in Beijing.

Application and service orders (after stand confirmation Juni 2021) can be made directly through the Exhibitor Service Portal. Your exhibitor application and the service order will be checked and approved by our subsidiary DLG-Beijing. If you have any questions, please contact Mrs. Li Zhang (leely@dlg.org) directly.

 


 

Stand confirmation/ Invoice

 

The hall plan cannot be downloaded.

You can only see the hall plan after you have downloaded the invoice.

 

Can I pay by credit card?

Within an amount of EUR 1000,00 we accept credit card.

 

I would like a total invoice for all the services.

Your ordered services are processed and invoiced by different companies. Therefore, there is no total invoice. However, there is a new service which allows you to call up all the invoices at a central point in the portal.

 


 

Ordering services

 

How do I order services such as electricity, water?

Services can be ordered after stand confirmation using the Exhibitor Service Portal. As of 2017, there is no printed service manual any more.

I would like to register an innovation for the Innovation Competition.

Innovations can be registered after stand confirmation in the Exhibitor Service Portal. Please observe the new registration deadline for your innovations: 30 June 2021.

 

Where can I view my order?

Log into the Exhibitor Service Portal using your access data. You will find your order under the menu point “My stand bookings”.

 

Where can I get the exhibitor passes?


You will receive your exhibitor passes at the begin of October 2021 after you have paid the stand rental invoice.

Are the exhibitor passes personalised?

Yes, exhibitor passes are personalised and - due to contact tracking - non-transferable. In the event of a change of personnel, please contact the ticket administration at franke@congresscheck.de in good time. On site, please go to the info counter on the left in the foyer NCC Mitte.

 

Will my orders be deleted after the trade fair?

No, your personal account and orders will be retained.