Help Faq
Log-in Exhibitor Service Portal
Am I already a registered user?
Test whether you already have an account by entering your e-mail address in the portal and clicking on “send password”. If you do not receive your access data within a few minutes, please make a new registration. But please check your Spam folder before doing so.
How do I receive access data for the Exhibitor Service Portal?
Please register as a new user by clicking on the „New registration“-button in the Exhibitor Service Portal. You will immediately receive a password. If not, please check your Spam folder.
Forgotten password – do I need to register again now?
No. If you are registered, you can request a new password through the Exhibitor Service Portal – log in with your e-mail address and click the button “send password”. Please check your spam mails.
My contact data in the Exhibitor Service Portal are wrong.
Please send us an e-mail to service-energy@dlg.org. We will immediately update your contact data.
The responsible contact person for the current trade fair has changed.
Please contact us at service-energy@dlg.org. We will update the data of the new contact person.
Can I add another user (e.g. colleague, stand builder, etc.) to my order account?
You receive a “Stand password” for every stand with your stand confirmation. The “Stand password” can be forwarded to colleagues, stand builders, etc. By passing this on, you authorise the contact to place orders and view all the invoices for the current stand order.
Registration of main exhibitor / co-exhibitors
I would like to retrospectively register a co-exhibitor for my stand.
You can find your exhibitor applications you have sent bindingly in the Exhibitor Service Portal in the section “Overview stand applications”. Double-click to open it, proceed to the point “Apply co-exhibitor” and register an unlimited number of co-exhibitors.
The binding order is already sent, but I would still like to change it.
Your order is binding. If you would like to change it, please send an e-mail to the BIOGAS-Team (energy@dlg.org).
Stand confirmation/ Invoice
The hall plan cannot be downloaded.
You can only see the hall plan after you have downloaded the invoice.
Can I pay by credit card?
Within an amount of EUR 1000,00 we accept credit card.
I would like a total invoice for all the services.
Your ordered services are processed and invoiced by different companies. Therefore, there is no total invoice. However, you are able to call up all the invoices at a central point in the portal – the section “Document management”.
Ordering services
How do I order services such as electricity, water?
Services can be ordered after stand confirmation using the Exhibitor Service Portal. There is no printed service manual any more.
Where can I view my order?
Log into the Exhibitor Service Portal using your access data. You will find your order under the menu point “My stand bookings”.
Where can I get the exhibitor passes?
You will receive your exhibitor passes at the begin of October 2023 after you have paid the stand rental invoice.Are the exhibitor passes personalised?
Yes, exhibitor passes are personalised and non-transferable.
Will my orders be deleted after the trade fair?
No, your personal account and orders will be retained.